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Q & A

Frequently Asked Questions

About Reservation


Activity fees are paid directly from Guam Ocean Park (credit card, cash).

Credit cards that can be used for payment are VISA, MasterCard, JCB, Diners and Discover.

Of course it's okay. Please write "Hotel undecided" in the request column. Once you have decided on a hotel, please let us know the hotel name and the desired pick-up time.

Please contact us from the inquiry.

You do not need to contact us to confirm your reservation after entering Guam. We will send you a confirmation email when you make a reservation, so please bring it with you to confirm your reservation.

About Activity


It depends on the activity you participate in, but basically, please wear clothes that you can get wet, such as swimwear. You can also change clothes in the locker room. In addition, the sun may be strong, so it is safe to have a haori or rush guard.

Minimum cash (payment for activities, $5 deposit when using lockers, purchase of drinks and souvenirs, etc.), sunscreen, garments, towels to wipe your body. Depending on the weather, it may be cold or the sun may be strong, so it is recommended that you bring something to wear on your swimsuit at your own discretion. If you bring your credit card or cash, please manage it yourself, such as by depositing it in a locker. Please note that there is no guarantee against theft that occurs on the premises.

Yes, you can add it as an option.

It depends on the tour, but it will be held if it rains a little. Please note that even if it is not raining, it may be canceled depending on the sea level conditions on the day.

In case of cancellation due to bad weather etc., we will contact you with the phone number or e-mail address you received when making the reservation, including correspondence. Please be sure to be prepared to contact us locally.

You can apply from one person. However, depending on the tour, the minimum number of participants may be set. Please feel free to contact us for reservation status.

About the Facility


Yes, there is. We will keep a deposit of $5 at the time of use and refund the locker key when you return it. Please do not carry valuables with you when you participate in the activity.

Towels are not rented. Please bring a towel and participate.

Guam Ocean Park is fully equipped with a shower room. Please use it at your favorite timing before the return bus boarding time.

Alcohol is sold at Guam Ocean Park. Please show staff an ID card (a copy of your passport, a country-issued driver's license, etc.) that will allow you to verify your date of birth at the time of purchase. Guam prohibits the sale of alcohol to persons under the age of 21 by law. In addition, we will wear a wristband different from the one at the time of admission for those who drink alcohol. Please note that you cannot participate in activities after drinking alcohol.

The above are the most frequently asked questions from customers, but if you have any other questions or concerns, please feel free to contact us.

 

Please sign the application form and confirmation before each course.
All equipment required for the course is rented free of charge, but in case of damage or loss due to the customer's negligence, we will charge you at the actual cost.
Playing in the sea is very sensitive to weather conditions. Please note that the event may be canceled if it is judged that the weather or sea conditions are not suitable.

Flow from application to the day of participation


Application completed

If you apply at KakaoTalk, you will receive a confirmation reply from the staff of Guam Ocean Park.
With the reply of the reservation confirmation from the staff, it will be "reservation completed".
Please be sure to check the pick-up time and precautions.
If you have any changes in dates, number of participants, cancellations, etc., please contact us from KakaoTalk.
 

On the day of activity participation

The staff will pick you up at your accommodation. We will call the name of the representative, so please wait in the lobby at the time you told us in advance.
If you come directly by rental car, we will guide you to the location at KakaoTalk.
We will pick you up and send you in the order of the hotels. We apologize for the inconvenience, but depending on your accommodation, it may take longer than usual to arrive.
*Please check the timetable of the shuttle bus.
 

Activity start

After gathering at Guam Ocean Park, you will be asked to confirm the participating activities and pay the fee, and each activity will start. It may be cold depending on the weather, so it is recommended that you bring something to wear on your swimsuit at your own discretion. If you plan to add activities locally, you may bring your credit card or cash, but we ask that you manage your valuables.
 

After the activity is over

After the activity, you can play all day at the Guam Ocean Park facility. Items such as canoes, snorkel masks and floats are available.
Soft drinks, alcoholic beverages, and light meal are available for purchase at our shop for you to enjoy.
Buses heading back to the hotel are departing regularly, so please inquire us locally.

Cancellation Policy



Please note that a cancellation fee will be charged as follows.


Free up to 2 days before the date
Until 17:00 (Guam time) the day before ... 50% of the usage fee
After 17:00 (Guam time) the day before ... 100% of the usage fee


[For less than 20 people]
After 17:00 Guam time on the day before the tour participation date: 100% of the tour price


[For 20 or more people]
After 12:00 Guam time 3 days before the tour participation date: 100% of the tour price


If the reservation is made within the above time, the same cancellation fee will be applied from the time the reservation is made. Also, please note that the number of participants in the tour will be reduced and the date and time will be changed.

 
In principle, the above cancellation fee will be charged for cancellations due to customer convenience. Since the capacity of the ship is fixed, we may refuse inquiries from other customers. If you have a schedule and it is difficult to participate in the course, please contact us as soon as possible.
 
* It will be set for cancellation due to customer's convenience.
* This does not apply when the tour is canceled due to weather conditions.

Activity overview / notes


 

Open every day
Pick-up service available
Hotel ⇒ GOP 7:40-8:10│9:00-9:30│10:10-10:40│11:20-11:50
GOP ⇒ Hotel Depart as needed
Minimum number of applicants 1 person ~
 

What is included in the price

 

Participation restrictions

  • Those who participate in the tour are kindly requested to wear a swimsuit (life jackets can be rented).
  • People who are drunk, pregnant, or have heart disease are not allowed to participate in the activity.

 

[Caution for minors to participate in activities]

  • Minors (under 18 years old) must be accompanied by a person over 18 years old. In that case, if you are over 18 years old, please apply for the same activity at the adult fee (* You can apply for wakeboard and flyboard at the admission fee).
  • Children of the following ages must be accompanied by a guardian when participating in jet skis, banana boats and parasailing.

 
 
Jet ski: Children 6 to 15 years old cannot drive. Please be sure to ride with a guardian. In addition, 16 to 17 years old can drive a jet ski, but 18 years old or older must be on board.
 
Banana Boat: If you are 6 to 17 years old, please ride with a person over 18 years old.
 
Para Sailing: If you are 6 to 17 years old (height 1 m or more), please ride with a person 18 years or older.
 
Wake Board: Available from 12 years old and over. However, please participate under the supervision of those over 18 years old. In that case, if you are over 18 years old, please apply at the accompanying fee.
 
Fly Board: Participation is possible from 10 years old and over. However, please participate under the supervision of those over 18 years old. In that case, if you are over 18 years old, please apply at the accompanying fee.
 
Experience Diving: Participation is possible from 10 years old and over. However, it is necessary to sign the consent form of those over 18 years old.
 

Necessary clothes and belongings

We recommend that you bring your jacket with you so that you will not get cold on your way home.

  • Bring sunscreen if needed.
  • Towels are not available for rent, so please be sure to bring your own.
  • Due to the limited number of lockers, please do not bring valuables to the site and manage them yourself (Food and beverages including alcohol, and additional activities are sold locally).

 

Remarks / Others

  • The desired time to participate is the time including transportation. We will pick you up in order, so the time may vary slightly depending on the hotel.
  • Please contact us if you are staying at Leo Palace Resort Guam.
  • Please note that you are responsible for any theft, loss, damage or injury in the facility.
  • Please wear a life jacket on the beach for your safety.
  • You may be transported to Apra beach depending on the activity.
  • Except for non-alcoholic drinks and light meals such as sweets, food and drinks and alcoholic beverages are prohibited.
  • Credit cards that can be used for payment are VISA, MasterCard, JCB, Diners and Discover.
  • AMEX (American Express) is not available at this facility. Please be sure to bring a credit card other than AMEX.
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